Review rules

The site does not rate clinics itself. Reviews are written by visitors to the site, and each one shows how it arrived.

What a review looks like

You rate a clinic with 1 to 5 stars: one is very dissatisfied, five very satisfied. Along with the rating you write about your experience, at least 50 characters. A name is optional; initials or a first name are enough. We do not publish your e-mail.

The average

We calculate the star average only from reviews of the last 4 years, and show it only when there are at least 3 such reviews. With fewer we give only the number of reviews, because an average of two ratings would mislead. Older reviews stay on the profile, but are not part of the average.

Checking before publishing

A person reads every review before it is published and checks it against the rules below. We usually publish within 7 days of submission. We do not change the stars or the text; we can only leave out personal details of other people. A review that does not meet the rules is not published. When the automatic check finds something like a phone number or a link in the text, we read the whole review, and if it is about a price or a date, we publish it. We do not verify the author, or whether they were really at the clinic. The e-mail is used only to catch duplicates and to ask follow-up questions.

What we do not publish

Vulgarity, threats and insults, personal details of other people including the names of staff, accusations of a crime, advertising and links, text written by artificial intelligence, reviews without personal experience, reviews from the clinic itself, its employees, family or competitors, and reviews for which the author was paid. We do not publish a second review of the same clinic from the same e-mail.

Written on the site and from a clinic invitation

We do not verify the visit for any review. The label only says how the review arrived.

Written on this site: a review written directly on the site. We do not verify who wrote it or the visit.

From a clinic invitation: a review written through a one-time link that a clinic with a highlighted profile sent to a patient. Each link is valid for one review, one clinic and 90 days from issue to submitting the review. So we know the clinic issued the link, but we still do not verify the visit. Clinics send the invitations, so they may reach mostly satisfied patients. Keep that in mind when you read.

Reply from the clinic

Every clinic can reply to a review publicly, for free, even without a highlighted profile. It sends the reply through the form with the option “Reply to a review”. But anyone can fill in an e-mail in the form, so we publish the reply next to the review, with a date, only after the clinic confirms it: we send a confirmation message to an e-mail on the clinic’s domain or to the contact on its website. We do not publish links and contacts in a reply.

Reviews and money

We do not buy or reward reviews. A clinic’s paid profile has no influence on which reviews we publish, how many stars they have or in what order they appear. A clinic with a highlighted profile can, however, send invitations to patients, and reviews from them count towards the average like the others. That is why they are labelled “From a clinic invitation”, so you can tell them apart. A clinic cannot delete an individual review, even if it pays. It can reply to it or report a breach of the rules. When a clinic asks to be removed from the site altogether, it disappears with its reviews.

Report an error or abuse of a review through the corrections form.